1. Who We Are
This Privacy Policy explains how IntelliTech Dynamics LLC ("IntelliTech Dynamics," "we," "us," or "our"), operating at intellitechdynamics.com, collects, uses, and protects information when you visit our website, use our client portal, or interact with the marketing, CRM, and communication tools we provide to our clients and their contacts (the "Services").
Our Services are powered by white-labeled software infrastructure. When you use a form, calendar, SMS campaign, email campaign, or client portal provided by one of our clients (a business using our Services), this Privacy Policy governs how that underlying data is handled by us and our technology providers.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly: name, email address, phone number, mailing address, company name, and any other details submitted through forms, surveys, chat widgets, appointment bookings, or account registration.
- Communications data: the content of messages you send us or that are exchanged through SMS, email, or chat features connected to our Services, including opt-in/opt-out status for text messaging.
- Usage data: pages visited, links clicked, device and browser type, IP address, and general location, collected automatically through cookies and similar technologies.
- Information from third parties: data passed to us by our clients (the businesses using our platform) about their customers or leads, and data from service providers that support our Services (e.g., hosting, messaging, and analytics providers).
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services;
- Deliver requested communications, including appointment confirmations, account notifications, and, where you have opted in, marketing messages;
- Respond to inquiries and provide customer support;
- Improve, secure, and troubleshoot our Services;
- Comply with legal obligations and enforce our agreements.
4. SMS / Text Messaging Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide the messaging service itself (for example, our SMS delivery and telecom service providers).
If you provide your mobile number and opt in to receive text messages from us or from a client using our Services, that number and your consent status are used solely to send you the messages you agreed to receive and to honor opt-out requests. We do not sell or rent mobile opt-in data.
You can opt out of text messages at any time by replying STOP to any message you receive. For help, reply HELP or contact us using the details in Section 11. See our Terms & Conditions for the full SMS program terms.
5. Cookies & Tracking Technologies
We and our service providers use cookies, pixels, and similar technologies to recognize your browser, remember preferences, measure site performance, and understand how visitors interact with our website and client portals. You can control cookies through your browser settings; disabling cookies may limit some functionality of the Services.
6. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who host, deliver, or support our Services (e.g., our CRM/communications platform infrastructure, SMS and email delivery providers, and hosting providers), bound by confidentiality and data-processing obligations;
- The business you interacted with (our client), since forms, bookings, and messages are collected on that business's behalf;
- Legal and safety purposes, where required by law, regulation, legal process, or to protect the rights, property, or safety of IntelliTech Dynamics, our clients, or others;
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
7. Data Retention & Security
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use commercially reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on your location, you may have rights to:
- Request access to, or a copy of, the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Opt out of marketing communications (via the unsubscribe link in emails or by replying STOP to text messages);
- Object to or restrict certain processing of your information, where applicable law provides this right.
To exercise any of these rights, contact us using the information in Section 11. We will respond within the timeframe required by applicable law.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above. Material changes will be communicated through reasonable means, such as a notice on our website or by email.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us: